ABSTRACT
Online education has been still a common way for teaching and learning in the post epidemic era. However, the related research on service quality for the online Yue kiln celadon art education industry is still a vital research gap during this period. Thus, a hybrid method of FANP and GRA is proposed in this study to analyse and evaluate the key factors for providing and maintaining high service quality of online Yue kiln celadon art education industry in the post coronavirus era. In this research, whether in the model of FANP and GRA, factors such as safety mechanism of transaction and education, personnel quality, and the ability of customer need handling are essential conditions for providing excellent service quality in the post-COVID-19 era. The main contribution of this study is to propose an integrated method of FANP and GRA to calculate and rank potential solutions of online Yue kiln celadon art education service quality in the post-COVID-19 era under fuzzy environment and discrete conditions. Finally, the research findings of this study have a guiding role, thereby becoming a guide for the industries related to online Yue kiln celadon art education to maintain good service quality in similar scenarios in the future. © 2023 by the authors.
ABSTRACT
The blended educational method has become a common way of teaching and learning in the post-COVID-19 era. However, the related research on the selection model for the blended design teaching service quality solution is still an important research gap during this period. Therefore, this study proposed a hybrid method of fuzzy analytic network process (FANP) and technique for order preference by similarity to ideal solution (TOPSIS) to analyse the dimensions, indicators and alternatives of blended design teaching service quality. As for the findings of this research, the dimension of assurance is the most vital factor, followed by responsiveness, reliability and empathy. Meanwhile, this research discovered that the top three significant alternatives are "Employees are trustworthy”, "Safe transaction mechanism and environment” and "Personalised needs of customers”. Also, we found that dimensions utilised to evaluate the quality of education service are similar whether in the post COVID-19 era, in the COVID-19 epidemic or prior to the COVID-19 pandemic. The main contribution of this study is to establish a multi-criteria decision-making (MCDM) model for the ranking of the blended design teaching service quality index and solution under a fuzzy environment. Finally, the research findings of this study have a guiding role, thereby becoming a guide for the industries related to hybrid design education to maintain good service quality in similar scenarios in the future. © 2023 by the authors.
ABSTRACT
Small Medium Enterprise (SMEs) are a type of business that has an important role increase in Gross Domestic Income (GDP) as well as backbone of economy in Indonesia. The decline in turnover, aspects of production, trade and labor are impact of Covid-19 pandemic. The method used integration of Balanced Score Card (BSC), FANP and FTOPSIS. BSC used determine measurement of SMEs indicators, FANP used determine weight of each indicator and FTOPSIS for ranking and mapping SMEs. The purpose research is to mapping of SMEs Batik with integration fuzzy ANP dan TOPSIS methods. The contribution of research is use BSC indicator, namely use of market places, and online product marketing, implementation of health protocols and Covid-19. Based on smallest Consistency Ratio (CR), the mapping results show that 52% of batik SMEs enter repair industry level, 23% of SMEs are at developing industry level, and 15% at advanced industrial level. Research contributes to cooperatives and SMEs players in recommending improvements to performance of SMEs based on Fuzzy with relevant indicators during Covid-19 pandemic. © 2022 IEEE.